AVP, Dealer Relationship Manager – Tallahassee & Gainesville, FL

Banco Santander • Tallahassee, FL

9d • Onsite

About The Position

The Dealer Relationship Manager is the front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in an assigned territory. The role drives loan originations, educates dealers on products, finance programs and underwriting policies, and provides responsive service. This outside sales position requires the associate to reside within the territory covering Tallahassee and Gainesville, Florida, and attend in-person meetings and events to serve clients and engage prospects.

The role promotes Santander auto finance programs, OEM programs, small business and dealer commercial products, and digital services. It includes managing dealer accounts, monitoring market trends and competitive activity, coordinating with internal teams to address dealer needs, and representing the company at industry events. The position requires daily travel within the assigned territory, up to 100% of the time.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or equivalent work experience.
• At least 5 years of sales experience in auto finance, client relations, account management, relationship management, or automotive retail sales management.
• Ability to travel daily within the assigned territory up to 100% of the time.
• Experience with Microsoft Office products.
• Ability to build strong business relationships and deliver results in a goal-oriented environment.
• Strong understanding of dealership operations and auto finance products.
• Excellent written and verbal communication, presentation, and negotiation skills.
• Self-starter with strong organizational and territory management abilities.
• Effective problem-solving and time management skills.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Establish, develop, and manage trusted relationships with automotive dealerships in the territory.
• Grow loan originations and dealer engagement by promoting auto finance programs, OEM programs, small business and dealer commercial products, and digital services.
• Execute sales strategies and support initiatives directed by sales management.
• Identify market trends and competitive activities to find growth opportunities.
• Educate dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
• Visit dealerships and maintain contact to understand business needs, increase engagement, and ensure satisfaction.
• Perform account management and contact management tasks, maintaining accurate records.
• Partner with Credit and Funding teams to provide service and resolve dealer issues.
• Coordinate meetings between Dealer Principals and dealer commercial services partners for Floor Plan.
• Communicate dealer performance KPIs to dealership owners and general management staff.
• Work with internal partners, including dealer collections, dealer performance, risk, pricing, and legal, to resolve business matters.
• Represent the company at dealer events, trade shows, and industry meetings.
• Ensure dealer interactions comply with regulatory requirements and company policies.

Benefits

• Competitive rewards package; benefits are described as designed to support employees, their families, and well-being, but specific benefit offerings are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior