Associate Customer Care Representative, Frisco-TX

Amica Insurance•Frisco, TX

2d•$48,298 - $62,529•Hybrid

About The Position

Amica Mutual Insurance Company is seeking an Associate Customer Care Representative for its Frisco, Texas office. The role involves telephone contact with policyholders to assist with and service their insurance needs, including billing and policy-change transactions. The representative works in a high-call-volume environment, builds and maintains customer relationships, and collaborates with a team. Training, guidance, and resources are provided. After hire, employees must obtain a state insurance license and complete continuing education to maintain it. The 40-hour work week is scheduled Monday through Friday within core hours of 10:00 a.m. to 7:00 p.m., with a few holidays and Saturdays annually. Once trained to work independently, employees may be able to work from home up to two days per week. Annual starting salary is $48,298–$62,529 ($23.22–$30.06 per hour), depending on experience and applicable property and casualty industry licenses.

Requirements

High school diploma or equivalent education.
Previous customer service and sales experience.
Excellent interpersonal and communication skills.
Computer keyboard and processing skills.
Obtain a state insurance license after hire and meet continuing education requirements to maintain it.

Nice To Haves

Previous insurance background.
Applicable property and casualty industry licenses.

Responsibilities

Conduct professional telephone conversations to service customer accounts in a high-call-volume environment.
Problem-solve, multitask, and prioritize work effectively.
Assist customers with billing and policy-change transactions over the phone.
Build customer trust and respect by establishing and maintaining active relationships.
Demonstrate a high standard of customer service.
Collaborate with others in a team setting.

Benefits

Medical, dental, and vision coverage for single or family.
Short- and long-term disability insurance.
Life insurance.
At least 13 paid vacation days in the first 12 months, with potentially more depending on the role.
14 paid holidays.
Six days of sick time at hire and six additional days after 90 days of employment.
401(k) with company match and immediate vesting, plus an annual 3% non-elective employer contribution.
Annual Success Sharing Plan for eligible employees if the company meets or exceeds specified goals.
Paid parental bonding leave and other leave programs.
Student loan repayment and tuition reimbursement programs.
Fitness and wellness reimbursement.
Employee community involvement.
Opportunities for advancement.