Associate CSE AFH
About The Position
The Associate CSE AFH is a key contributor within The Hershey Company's Commercial, Industrial & Emerging Retail team. The role manages day-to-day work across multiple customer accounts and processes, applying account and client management expertise to strengthen service delivery, identify growth opportunities, and support reliable customer retention. The Associate CSE AFH organizes defined projects and workflows, resolves moderately complex issues, and partners with internal teams, distributors, and external partners to improve business and customer outcomes. This position is remote near a major airport in the United States, with travel as business needs require.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- At least 3 years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.
- Strong customer relationship skills and ability to build productive, mutually beneficial partnerships.
- Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification.
- Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices.
- Clear written and verbal communication skills, including preparing proposals and customer-facing presentations.
- Strong organization, follow-through, attention to detail, and comfort managing multiple accounts or workflows.
- Ability to work effectively in a remote environment and travel as business needs require.
Responsibilities
- Carry out scheduled check-ins, follow-up communications, service confirmations, and other planned engagement activities across assigned accounts; capture key information in required systems.
- Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews, and highlight patterns, risks, and growth opportunities to senior team members and leaders.
- Analyze recurring service challenges and customer questions involving multiple internal teams, and determine appropriate responses using policies, established practices, and historical precedent.
- Prepare accurate, complete, tailored customer-facing presentations, proposals, and related materials using established templates and guidance from senior subject matter experts.
- Coordinate defined operational details with distributors and partners, including timing, documentation, and standard service requirements; track requested actions and document outcomes.
Benefits
- Medical, dental, and vision coverage beginning on Day 1.
- Wellness programs supporting physical and mental health.
- Competitive pay and annual incentive opportunities.
- 401(k) with company match.
- Paid time off and company holidays.
- Flexible ways of working where applicable.
- Career development programs, learning opportunities, and internal mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
