Sr CSE Walmart Inc eCommerce
About The Position
The Sr. CSE, Walmart Inc eCommerce is a newly created individual-contributor role responsible for accelerating profitable digital growth for The Hershey Company’s portfolio across Walmart and Sam’s Club. Reporting to the Walmart Inc VP/GM, the role owns digital growth across eCommerce sales, digital penetration, digital share, and profitability. It also serves as the team’s eCommerce subject matter expert and voice of the customer, while developing the company’s understanding of agentic commerce and strengthening related capabilities. The role sets and delivers digital targets, translates priorities into customer plans and financial commitments, analyzes business performance using retailer data platforms, and supports assortment execution, item setup, and commercialization. It leads Hershey’s perspective on agentic commerce and AI readiness, improves digital shelf health and conversion, and connects content, search, retail media, availability, and reviews into a unified path-to-purchase strategy. Working across Sales, Category, Marketing, Supply Chain, and Media, the Sr. CSE coordinates insight-led execution, aligns retail media strategy with the teams responsible for Walmart Connect and Sam’s Connect, and provides leadership with clear updates on performance, competitive gaps, risks, and recommended actions. The position is based in Bentonville, Arkansas. The posting also includes general account-management content describing an advanced subject matter expert who leads strategic client workstreams, manages complex relationships and issues, builds insight-driven account plans, and represents account management in cross-functional initiatives. That material is not clearly specific to the Sr. CSE position.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- At least 7 years of relevant customer-facing experience; eCommerce experience is strongly preferred. Sales and/or category management experience will also be considered.
- Hands-on proficiency with customer data and commerce platforms, including Walmart Scintilla, Sam’s Club MADRID, Walmart Connect, and Sam’s Connect.
- Demonstrated ownership of digital and eCommerce performance metrics, including penetration, share, and ROAS.
- Strong analytical skills and ability to turn complex data into clear, actionable commercial stories.
- Proven ability to influence and align cross-functional teams in a matrixed environment.
- AI fluency and familiarity with retailer and external AI tools such as Sparky, Rufus, ChatGPT, and Gemini.
- Experience with digital shelf and syndication tools and syndicated data.
- Comfort navigating ambiguity and building new capabilities.
Responsibilities
- Set and deliver digital penetration, digital share, and eCommerce sales targets across Walmart and Sam’s Club while growing profitability.
- Translate digital priorities into customer plans and financial commitments through the Annual Operating Plan, in partnership with Sales and Marketing.
- Use Walmart Scintilla, Sam’s Club MADRID, and other data sources to diagnose business dynamics and communicate business needs.
- Support assortment execution, item setup, and commercialization strategy.
- Own Hershey’s point of view on agentic commerce at Walmart and Sam’s Club, including retailer AI assistants, agentic shopping experiences, and external AI discovery.
- Partner cross-functionally to strengthen product attributes and content clarity so the portfolio is AI-ready.
- Build internal capability and educate the team on how shopper behavior and AI visibility should shape planning.
- Champion digital shelf health across product detail page content, imagery, taxonomy, ratings and reviews, search, and in-stock performance to improve conversion.
- Connect content, search, retail media, availability, and reviews into a unified path-to-purchase strategy and actionable customer plans.
- Coordinate across Sales, Category, Marketing, Supply Chain, and Media to move from insight to coordinated execution.
- Partner with the teams that own Walmart Connect and Sam’s Connect relationships to align retail media strategy.
- Provide leadership with clear readouts on digital performance, competitive gaps, emerging risks, and recommended interventions.
Benefits
- Medical, dental, and vision coverage beginning on Day 1.
- Wellness programs supporting physical and mental health.
- Competitive pay and annual incentive opportunities.
- 401(k) with company match.
- Paid time off and company holidays.
- Flexible ways of working where applicable.
- Career development programs, learning opportunities, and internal mobility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
