Associate Cloud / Network Support Engineer — New Graduates WELCOME!

Zenlayer, Inc • Diamond Bar, CA

12d • $75,000 - $90,000

About The Position

Zenlayer is seeking a curious, customer-focused early-career engineer interested in building a career in cloud infrastructure and network support. Recent graduates are welcome, and prior full-time experience is not required. The role emphasizes foundational technical skills, hands-on learning, clear communication, and disciplined troubleshooting rather than advanced production-network expertise. The employee must be able to commute to Zenlayer’s Diamond Bar office for in-office workdays.

The engineer will handle initial customer questions and support requests using established procedures and guidance from experienced engineers; conduct basic connectivity checks, review logs, and collect diagnostic information; and practice structured troubleshooting of TCP/IP, DNS, routing, and basic cloud infrastructure issues. The role also includes documenting symptoms and findings in support cases, providing customer updates, escalating issues with relevant evidence, assisting with incident follow-up and preventive checks, and contributing to knowledge-base materials. Guided practice will help develop networking, Linux, virtualization, and cloud support skills.

Zenlayer describes itself as a massively distributed edge cloud provider operating more than 290 Points of Presence across over 70 countries. Its work enables businesses to deploy and run applications at the edge to reduce latency for end users. The company says its culture values service, growth, and trust.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical training.
• Foundational understanding of TCP/IP, DNS, IP addressing, subnetting, and basic routing.
• Basic familiarity with Linux command-line tools, gained through coursework, projects, labs, internships, or other practical experience.
• Ability to explain a troubleshooting approach, ask focused questions, and learn from feedback.
• Clear written and verbal English communication skills and an interest in working directly with customers.
• Attention to detail, a collaborative attitude, and willingness to follow support and escalation procedures.

Nice To Haves

• A major in Computer Engineering, Computer Science, Information Technology, Information Systems, Telecommunications / Network Engineering, or Electrical Engineering with networking or computer systems coursework; applicants from other related majors are welcome if they can demonstrate networking and Linux fundamentals.
• Coursework or projects involving computer networks, operating systems, virtualization, or cloud infrastructure.
• Internship, campus IT, help desk, lab support, or other relevant technical experience.
• Hands-on practice with packet captures, network simulation tools, or a home lab.
• CCNA or an entry-level cloud certification, or progress toward one.
• Basic Python, Bash, or other scripting experience.
• Exposure to BGP, OSPF, IS-IS, or MPLS; advanced expertise in these technologies is not required at entry.

Responsibilities

• Handle initial customer questions and support requests using established procedures and guidance from experienced engineers.
• Perform basic connectivity checks, review logs, and collect diagnostic information to support issue investigation.
• Practice structured troubleshooting of TCP/IP, DNS, routing, and basic cloud infrastructure issues.
• Document customer symptoms, investigation steps, and findings clearly in support cases.
• Provide timely customer updates and escalate issues with relevant evidence when they exceed your access, knowledge, or authority.
• Assist experienced engineers with incident follow-up, post-incident documentation, and preventive checks.
• Contribute to knowledge-base articles and troubleshooting guides while building product knowledge.
• Develop networking, Linux, virtualization, and cloud support skills through guided practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level