Associate Clinical Specialist, Pain Interventions - Washington DC

Medtronic•Washington DC, DC

6d•$64,000 - $96,000•Onsite

About The Position

The Associate Clinical Specialist serves as a clinical partner for Medtronic’s Neuromodulation Pain and Targeted Drug Delivery portfolio, supporting physicians and patients throughout all phases of therapy. The role provides clinical support for surgical cases, device programming and troubleshooting, patient follow-up, and customer education. It works closely with healthcare providers and internal partners to provide clinical support and contribute to territory and district objectives. This is a field-based position in Washington, DC, covering the surrounding area, with 45% travel expected. The specialist may need to provide coverage for district cases and occasionally other districts, attend meetings and training, and work outside normal business hours, including weekends, evenings, or nights. The role involves working in clinical settings, including operating rooms, and requires maintaining product inventory, completing documentation, managing expenses, and using business and mobile technology tools.

Requirements

High school diploma or GED and at least 4 years of clinical or medical sales experience; or an associate degree and at least 2 years of clinical or medical sales experience; or a bachelor’s degree.
Valid driver’s license and active vehicle insurance policy.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8 or more hours per day.
Ability to bend, stoop, squat, and balance frequently.
Specific vision abilities, including close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is not offered for roles below Principal level.

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Registered nurse or healthcare professional with experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company.
Clinical experience in neurology, neurosurgery, orthopedics, operating rooms, pain management, or home health care.
Understanding of basic reimbursement and the healthcare environment.

Responsibilities

Represent Medtronic during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
Manage patients through all phases of the clinical process and educate them about Medtronic product features and benefits.
Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up in hospitals and clinics.
Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
Maintain working knowledge of competitive products.
Educate and train physicians, hospital personnel, and office staff on products and therapies through individual teaching, in-services, education programs, seminars, and symposia as directed by leadership.
Assist Management and the Sales Training department with training new employees in the district.
Complete required event reporting and documentation using Medtronic technology tools.
Place orders with customer service for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for covered cases in the territory or district.
Manage inventory for case coverage, including recording product use, sales, and transfers; maintaining cycle-count accuracy; retrieving products as instructed; turning over inventory promptly; and avoiding use of expired or held products.
Contribute to quarterly goals for district, regional, or national initiatives.
Partner with sales representatives to achieve territory or district business goals and document quarterly activities using provided business tools.
Visit accounts to replenish literature and establish or maintain relationships with office staff.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within the required timeframe.
Understand and comply with applicable quality policies and systems.
Complete new-hire therapy training as directed by Medical Education.
Maintain schedule flexibility for clinical events, potentially outside normal business hours, including weekends and after hours.
Travel to cover district cases as needed and occasionally travel to other districts at the Clinical Manager’s discretion.
Serve as the primary resource for scheduled and unscheduled clinical events, including potential overnight travel within the district or neighboring districts.
Work efficiently and autonomously with little direction when outside clinical events.
Attend national and district meetings and other training as requested.

Benefits

Competitive salary and flexible benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Simple Steps global well-being program.
Sales Incentive Plan and other incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.