Clinical Specialist, Pain Interventions - Virginia Beach / Williamsburg, VA

Medtronic•Virginia Beach, VA

3d•Onsite

About The Position

Medtronic’s Clinical Specialist supports Neuromodulation Pain and Targeted Drug Delivery therapies through surgical coverage, patient follow-up, troubleshooting, customer service, and education. The role also undertakes basic market-development activities as needed by the assigned territory and district. It is a field-based position serving hospitals, clinics, and physician offices throughout the Virginia Beach/Williamsburg territory and surrounding area. The employee must reside within the territory, drive to multiple accounts, and be available for overnight travel. A valid driver’s license and active vehicle insurance are required; driving record review is part of the application process. The specialist represents Medtronic during procedures, supports patients throughout the clinical process, and trains physicians and healthcare personnel on products and therapies. The position involves managing case-coverage inventory and related orders, maintaining customer relationships, supporting district goals, keeping current on competitive products, assisting with new-employee training, and completing required therapy and compliance training. The specialist may cover cases in other districts and must be flexible for clinical events outside regular business hours, including weekends, evenings, and nights. The role requires working autonomously outside clinical events, attending meetings and training as requested, and using common business technology and tools. It involves healthcare universal precautions to minimize exposure to infectious disease and radiation, wearing a 7–9 lb protective lead apron for extended periods in the operating room, lifting up to 40 lbs, and sitting, standing, and/or walking for 8+ hours per day. Frequent bending, stooping, squatting, and balancing are also required. Specific vision abilities include close and distance vision, depth perception, and adjusting focus, including in relation to travel and computer use.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an Associate’s degree and at least 4 years of clinical or medical sales experience; or a Bachelor’s degree and at least 2 years of clinical or medical sales experience.
Reside within the assigned territory and drive to multiple accounts, with overnight travel as required.
Valid driver’s license and active vehicle insurance policy; driving record is reviewed as part of the application process.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, nights, and overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8+ hours per day.
Ability to bend, stoop, squat, and balance frequently.
Close and distance vision, depth perception, and ability to adjust focus, including in relation to travel and operating a personal computer.
For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Registered nurse or healthcare professional experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
Manage patients through all phases of the clinical process and educate them about Medtronic product features and benefits.
Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff on products and therapies through individual teaching, in-services, education programs, seminars, and symposia as directed by leadership.
Respond promptly and professionally to device-related inquiries from customers and patients.
Adapt schedules to support or attend clinical events, including events outside normal business hours, weekends, and after-hours events as directed by the Clinical Specialist Manager.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage case-coverage inventory, including timely transactions for used, sold, or transferred products; maintaining cycle-count accuracy; retrieving products as instructed; turning over inventory in a reasonable timeframe; and not implanting expired or held products.
Contribute to quarterly district, regional, or national initiative goals by partnering with colleagues and communicating regularly with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place orders with customer service for pending purchase orders and product replacement, and work with materials management to collect purchase orders for covered cases.
Maintain understanding of applicable quality policies and system requirements.
Assist Management and the Sales Training department with education and training of new district employees.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within required timeframes.
Mentor Associate Clinical Specialists.
Complete required new-hire therapy training and corporate compliance training by the due dates.
Travel to cover district cases as needed and occasionally cover cases in other districts at the Clinical Manager’s discretion.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan for the opportunity to earn incentive compensation based on goal achievement.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.