Associate Clinical Specialist CRM - Mountain View

Medtronic•Mountain View, CA

About The Position

Medtronic’s Cardiac Rhythm Management (CRM) team seeks an Associate Clinical Specialist to provide technical, educational, operational, and sales support to help the district meet sales and customer service objectives. The position supports the Mountain View territory. The specialist must reside within the assigned area and travel regularly to customer accounts, including frequent independent driving. The role requires availability for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. CRM provides pacing, defibrillation, and remote monitoring therapies and solutions. The specialist supports CRM devices and therapies in clinical settings, works with customers and field teams, and maintains current knowledge of products and patient management offerings. The position involves extensive territory travel and physical work, including lifting, prolonged periods on one’s feet, and working in clinical environments with exposure to protective equipment, infectious disease, and radiation. Medtronic describes the role as contributing to patient outcomes through reliable, high-quality products, processes, and systems. The position is eligible for a Sales Incentive Plan. Compensation and benefits vary by location and eligibility; the listed U.S. salary range is $70,000–$79,000.

Requirements

High school diploma and at least 4 years of work experience; or an associate degree and at least 2 years of work experience; or a bachelor’s degree.
For the high-school or associate-degree pathways, qualifying experience must be in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
Must reside within the assigned territory.
Must have a valid driver’s license, active auto insurance, and a driving record that meets company standards.
Must be able to meet the role’s physical requirements, including frequent two-handed lifting of up to 40 pounds, sitting, standing, and walking for 8 or more hours per day, and regularly bending, stooping, squatting, and maintaining balance.
Must be able to work in clinical environments with exposure to eye protection, infectious disease, and radiation, and wear 7–9 pounds of lead for extended periods.
Must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require.
Roles below Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

B.A. or B.S. degree in nursing, life sciences, or biomedical engineering.

Responsibilities

Provide technical support for CRM devices and therapies, including performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through CRM field training.
Coordinate operational support by maintaining accurate patient documentation, managing inventory and equipment, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support the onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on new CRM products, therapies, solutions, and patient management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings.
Be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
Perform physical job requirements, including lifting up to 40 pounds with both hands, sitting, standing, walking, and regularly bending, stooping, squatting, and maintaining balance.
Perform other duties as assigned.