Associate Client Support Consultant - Chat Team

ADP•El Paso, TX

10h•Hybrid

About The Position

ADP is hiring an Associate Client Support Consultant for their Chat Team. This is a hybrid role, working 3 days in the office and 2 days from home, though this may vary during training. The role involves serving as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills, and the ability to build rapport and trust with clients. The company emphasizes career advancement, award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience is also considered.

Nice To Haves

A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.