Associate Client Support Consultant

ADP•El Paso, TX

4h•Hybrid

About The Position

This is a hybrid role, working 3 days in the office and 2 days from home (this might vary during training). In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience is considered.
Comfortable working in a metrics-driven call center environment as part of a structured day.
Clear and easy-to-understand communication style, both over the phone and in writing.

Nice To Haves

A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.