Client Support Associate

Alphabe Insight Inc•Boston, MA

1d•$37,000 - $41,000•Onsite

About The Position

Park 6 Logistic is seeking a Client Support Associate to serve as a key point of contact for clients and provide outstanding service throughout their experience with our company. The ideal candidate is organized, detail-oriented, and committed to delivering professional support while ensuring client needs are addressed efficiently and accurately.

Requirements

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to work effectively in a team-oriented environment.
Professional attitude with a customer-focused mindset.
Strong attention to detail and problem-solving skills.
Ability to adapt to changing priorities and workloads.
Basic proficiency with computer systems and office software.
Dependable, motivated, and eager to learn.

Responsibilities

Respond to client inquiries via phone, email, and other communication channels.
Provide accurate information regarding services, processes, and account-related matters.
Maintain detailed records of customer interactions and updates.
Assist clients with resolving issues and escalating concerns when necessary.
Coordinate with internal departments to ensure timely and effective solutions.
Monitor client requests and follow up to ensure satisfaction.
Support administrative and operational tasks related to customer service activities.
Contribute to maintaining a positive and professional client experience.