Chat Support

ADP•El Paso, TX

2d•Hybrid

About The Position

ADP is hiring Client Onboarding Specialists to provide client onboarding using chat support. This is a hybrid position, requiring 3 days in the office and 2 days at home each week. As a Client Onboarding Specialist, you will be the first point of contact between small business clients and ADP's payroll and HR solutions after the sale. Your role involves building strong relationships with clients, seamlessly implementing ADP's technologies, and ensuring clients are set up for long-term success. You will handle inbound calls from a queue, follow up on open items, and ensure clients are comfortable using ADP's products and services. The role involves interacting with new clients daily from various geographies and industries, with solutions tailored to their unique needs. Success in this role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills (verbal and written), and the ability to build rapport and trust with clients. Pace is important, and the ability to handle a high volume of inbound calls is necessary, especially during peak seasons.

Requirements

Prior experience is not required; training will be provided.
Ability to work overtime hours during peak seasons.
Comfortable working in a metrics-driven call center environment as part of a structured day.
Clear and easy-to-understand communication style, both over the phone and in writing.
Ability to build rapport, establish trust, and maintain professionalism with clients.
Ability to handle a high volume of inbound calls.

Nice To Haves

Bilingual in English and Spanish.
Prior Chat experience.

Responsibilities

Onboard Clients by creating exceptional onboarding experiences for each product or service implementation, helping clients develop the skills and confidence to use products with ease.
Implement ADP Technologies by analyzing existing systems, interface requirements, and business processes, and incorporating new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally by interacting and collaborating with ADP associates in sales and customer service, and exchanging routine information with client project team members regarding priorities, timeliness, and issues.
Multi-Task & Communicate by working on multiple time-sensitive follow-ups/projects simultaneously and sharing essential information with clients and internal teams.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls, with potential for increased daily phone time during peak seasons.