Client Support

ADP•Norfolk, VA

13d•Hybrid

About The Position

ADP is hiring Associate Client Support Consultants for a hybrid role, requiring 3 days in the office and 2 days at home each week. This position offers career advancement opportunities, award-winning training, and world-class service guidelines to foster success, growth, and continued learning in an inclusive environment with a culture of collaboration and belonging. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will carry the weight of ADP's service reputation and client satisfaction. Your primary goal is to help clients who have between 1-49 employees. Every day will be different due to varying questions and solutions. The role requires comfort in a metrics-driven call center environment with a structured day, strong client communication skills to build rapport and trust, clear and actionable written and verbal communication, and the ability to handle a fast pace. The company values inclusion and fosters friendships. To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

Requirements

At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
Ability to work overtime hours during peak seasons.
Military experience is also considered, recognizing the discipline, commitment, and problem-solving abilities developed.

Nice To Haves

A college degree is great but not required.

Responsibilities

Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.