Associate Client Service Representative

CSC • Sacramento, CA

1d • Hybrid

About The Position

The Associate Client Service Representative is part of the Litigation Management Services business area and supports corporation and law firm clients, as well as state and county jurisdictional personnel. The role works in a challenging, fast-paced environment handling incoming and outgoing calls and emails about legal documents and other service-of-process inquiries for internal customers. The position is hybrid and follows a Monday–Friday schedule, with hours varying by time zone: 10 a.m.–7 p.m. CST, 9 a.m.–6 p.m. MST, or 8 a.m.–5 p.m. PST. Listed work locations are Sacramento, California; Lewisville, Texas; and Logan, Utah.

The representative builds client relationships, responds to inquiries through Outlook, Salesforce, or phone, navigates multiple databases, fulfills requests for internal customers, and reviews, processes, researches, and analyzes legal documents. The compensation range is $48,000–$53,000; compensation decisions depend on factors including job location and the individual's knowledge and experience.

Requirements

• Be an energetic self-starter who thrives in a fast-paced, team-oriented environment.
• High attention to detail and accuracy.
• Strong prioritization and time-management skills.
• Effective verbal and written communication skills.
• Strong customer service skills.
• Problem-solving skills.
• Strong research skills.
• Model CSC's value of service.
• Strong computer skills and proficiency in Microsoft Word, Outlook, and Excel.

Nice To Haves

• Salesforce experience.

Responsibilities

• Build relationships with clients to better understand their unique needs and concerns.
• Respond to customer inquiries professionally, accurately, and in a timely manner.
• Respond to customer inquiries through Outlook, Salesforce, or phone.
• Navigate multiple databases quickly and accurately.
• Fulfill requests and answer questions for internal customers.
• Review and process legal documents.
• Research and analyze legal documents.
• Handle incoming and outgoing calls and emails concerning documents and service-of-process inquiries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed