Client Service Representative

VCA Animal Hospitals • Anchorage, AK

4d • Onsite

About The Position

VCA Bering Sea Animal Hospital is a well-established, three-doctor general practice veterinary hospital in Anchorage, Alaska, open six days a week. The AAHA-accredited hospital provides wellness care, advanced diagnostics, orthopedic surgeries, acupuncture, and laser therapy. The team uses hands-free radiograph techniques and Fear Free® handling methods.

The Client Service Representative (CSR) is the first and last point of contact for clients and helps ensure an excellent client experience. The role provides professional, friendly, and efficient service in person and over the phone while supporting the smooth operation of the hospital. The schedule is flexible and may include evenings, weekends, and holidays as needed.

The position description outlines the general nature and level of work and is not a comprehensive list of duties or qualifications. Management may revise the description or assign other tasks as circumstances change. The employer is an Equal Opportunity Employer.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and communication skills and a professional, friendly demeanor.
• Ability to multitask, prioritize, and remain calm in a fast-paced environment.
• Basic computer skills.
• Reliability and attention to detail.
• Genuine love for animals and their care.
• Availability to work flexible hours, including some evenings, weekends, and holidays as needed.

Nice To Haves

• Previous experience as a veterinary receptionist, in animal care, or in a customer service role is strongly preferred.
• Familiarity with veterinary practice software; training is provided if needed.

Responsibilities

• Greet clients and patients upon arrival and provide a welcoming, professional environment.
• Answer incoming phone calls, schedule appointments, and respond to client inquiries promptly and courteously.
• Check patients in and out for appointments, surgeries, and boarding.
• Process payments accurately, maintain financial records, and balance the cash drawer.
• Communicate hospital policies, services, estimates, and patient care updates to clients.
• Maintain accurate and current client and patient records in hospital management software.
• Assist with prescription refills and coordinate client communications regarding patient care.
• Collaborate with veterinary and technical staff to support smooth workflow and excellent service.
• Perform administrative tasks, including filing, scanning, email correspondence, and maintaining the reception area.

Benefits

• Competitive hourly wage based on experience.
• Employee discounts on veterinary services and products, including generous employee pet discounts.
• Opportunities for professional development and advancement within the hospital.
• Supportive and collaborative team environment.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid vacation and sick days.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED