Client Service Representative

The Just One Project•Las Vegas, NV

12h

About The Position

The Client Service Representative is the first point of contact for individuals seeking assistance and support. The role provides high-quality customer service, manages client intake, maintains accurate records, and supports efficient service delivery. It helps foster a welcoming environment grounded in dignity, compassion, and equity. The Just One Project is a mission-driven nonprofit working to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. Employees contribute to organization-wide community-impact initiatives, including up to six Pop-Up and Give events annually, scheduled on the third Saturday of the month outside standard business hours. This is a part-time, non-exempt position of approximately 20–25 hours per week. The standard schedule is Monday through Friday, 8:00 a.m. to 12:00 p.m., with flexibility as needed. Evening, weekend, event-based, or on-call work may be required depending on program and operational needs.

Requirements

High school diploma or equivalent.
Bilingual in Spanish.
At least two years of administrative or client services experience, preferably in a social services or community-based organization.
Obtain and maintain a valid Nevada Food Handlers Card within 30 days of hire.
Strong verbal and written communication skills.
Ability to build effective working relationships with clients and community partners.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and meet deadlines.
Sound judgment and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Proficiency in relevant software systems or platforms.
If travel is required to perform essential duties, maintain a valid driver's license and meet the organization's insurability requirements; reliable transportation is required for travel-related responsibilities.

Nice To Haves

At least one year of nonprofit experience.
Experience working with vulnerable populations or community-based programs.

Responsibilities

Manage daily front desk operations, including answering phone inquiries, managing voicemail, and assisting clients with drive-through and walk-in check-in.
Provide clerical and administrative support to Client Services Coordinators and Managers.
Maintain accurate records of client interactions in accordance with organizational protocols.
Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
Enter and update client demographic information in Salesforce and assist with routine data-accuracy audits.
Respond to external partner referrals and ensure timely follow-up and documentation.
Support daily intake processes and efficient client service delivery.
Collaborate with cross-functional teams to address client needs and facilitate access to services and resources.
Assist in compiling reports on client engagement, appointment trends, and service utilization.
Identify and recommend process improvements and support streamlined administrative procedures.
Participate in up to six Pop-Up and Give events annually.
Perform other related duties consistent with the scope and purpose of the position.