Client Service Representative

Ethos Veterinary Health • Boulder, CO

2d • $19 - $21 • Onsite

About The Position

The Client Service Representative is the face of Colorado Animal Specialty & Emergency (CASE) for clients checking in, waiting in the lobby, and being discharged. This role supports the hospital team and helps provide respectful, compassionate service to clients and their pets in a 24/7 specialty and emergency veterinary hospital. The position is full-time in Boulder, Colorado, with days or swing shifts; the schedule is to be determined, and one weekend day is required. Compensation is $19–$21 per hour based on experience, with overnight and weekend differentials offered.

Requirements

• Fluent English speaking and reading skills.
• Ability to work independently with little or no supervision.
• Ability to multitask, produce quality work, and make effective decisions.
• Ability to work nights, weekends, and holidays as needed.

Nice To Haves

• Fluency in multiple languages.

Responsibilities

• Provide high-quality customer service that meets or exceeds client expectations.
• Facilitate patient admissions.
• Support doctors and other support staff as needed.
• Assist with euthanasia paperwork and compassionately support owners experiencing loss and grief.
• Collect deposits for appointments and procedures.
• Communicate patient progress and owner updates to clients in the lobby.
• Answer client questions while they are in the lobby.
• Schedule future appointments and follow-ups as needed.
• Sign in visitors and vendors.
• Identify ways to continually improve service delivery and ensure clients are treated with respect and compassion.
• Assist with basic onboarding and introductory training for new team members.
• Clean the front desk and lobby, including wiping surfaces and sweeping.
• Maintain coffee and supplies for client use.
• Work nights, weekends, and holidays as needed to meet the needs of a 24/7 emergency veterinary hospital.
• Uphold CASE's core values of Collaboration, Integrity, Respect, and Compassion.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Employee pet discount.
• Paid time off (PTO) and holidays.
• Professional development opportunities.
• Uniform allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed