Associate Business Operations Specialist
About The Position
The Associate Business Operations Specialist position is an exciting role that is important in achieving our vision to become the best provider of disability management solutions. This position allows you to work with many different teams within our Disability organization and larger Workplace Solutions division. This position is suited to an individual who has an enthusiasm for investigating, analyzing, and solving problems. As an Associate Business Operations Specialist, you will be developing and communicating solutions to a variety of teams within Canada Life Workplace Solutions. The solutions and support you provide will be invaluable to our clients. This role is an excellent training ground for the Business Analyst career stream.
Requirements
- Excellent verbal and written communication skills, including clear articulation of problems to both business and technology teams.
- Strong organizational and time management skills with the ability to adapt to fluctuating workloads and shifting priorities.
- Proven customer service skills.
- Solution focused – enjoys the challenge of problem solving.
- Aptitude for technology – love figuring out how systems and applications work; working knowledge of Workplace Solutions Disability systems is an asset.
- Experience with disability and/or health & dental claim adjudication is an asset.
- Commitment to self-development.
- Proficient user in MS Office including Outlook, Word, PowerPoint; technical skill with Excel an asset
Nice To Haves
- working knowledge of Workplace Solutions Disability systems is an asset.
- Experience with disability and/or health & dental claim adjudication is an asset.
- technical skill with Excel an asset
Responsibilities
- Support disability systems by providing technical and process assistance to field inquiries.
- Identify recurring problems or trends to increase efficiency within Workplace Solutions / Disability.
- Perform daily system maintenance tasks such as handling system exceptions, security requests, table updates, etc.
- Perform regular audits to ensure we meet security requirements.
- Test and provide other support activities for product fixes and product releases.
- Look for opportunities to improve current systems and processes through small projects.
- Investigate complex issues that may involve both application and process issues.
- Document problems and assist Business Analysts in finding solutions.
- Escalate, investigate cause of, and communicate significant problems on behalf of the organization: e.g., system outages or performance issues.
- Maintain technical and procedural documentation.
Benefits
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
