Associate Business Analyst/Business Analyst - Public Sector

Great American Insurance Group•Cincinnati, OH

2d•$60,000 - $82,000•Hybrid

About The Position

The Public Sector Division is hiring an Associate Business Analyst/Business Analyst to support claims administration, reporting, quality assurance, technology initiatives, and process improvement. The role helps initiate and maintain claims, coordinate recurring claims activities, analyze operational reports, and provide backup support for critical claims workflows. It also serves as a key liaison for ClaimCenter enhancements, testing, and communications while contributing to automation and artificial intelligence initiatives. Public Sector provides specialized insurance solutions for public entities, including municipalities, school districts, and public-entity insurance pools. The division offers coverage across liability, property, automobile, professional liability, and excess workers compensation. In a collaborative division of approximately 35 people, team members support traditional insurance programs and reinsurance arrangements while helping customers manage complex public-sector risks. The division seeks to improve operations through data, technology, automation, and continuous process improvement. Candidates local to Cincinnati will work at headquarters on a hybrid schedule. Qualified remote candidates will also be considered. This position is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

Bachelor’s degree in risk management and insurance, business analytics, information systems, business administration, or a related field, or equivalent relevant experience.
Generally, 1–4 years of experience in claims, insurance operations, business analysis, reporting, or a related area; candidates beginning their careers with relevant education or internship experience may also be considered.
Strong analytical and critical-thinking skills, including the ability to evaluate data, ask thoughtful questions, and identify incomplete or inconsistent information.
Proficiency with Microsoft Excel and other Microsoft 365 applications.
Curious, collaborative, and adaptable approach, with the ability to learn new systems, communicate changes clearly, manage multiple priorities, and take ownership of problems.
Authorization to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Foundational understanding of insurance claims processes, preferably with experience as a claims adjuster, claims representative, or claims operations professional.
Experience with ClaimCenter or a comparable claims-management system.
Exposure to Power BI, Tableau, Snowflake, artificial intelligence tools, process automation, or Lean improvement methods.

Responsibilities

Support claim setup, updates, payment processing, and other claims administration activities within ClaimCenter.
Provide backup coverage for critical claims operations, including monitoring requests and ensuring claims are routed appropriately.
Coordinate claim reviews with internal claims professionals and third-party administrators, including scheduling and follow-up activities.
Produce and maintain recurring and ad hoc claims reports, loss runs, and other operational reporting.
Analyze claims data and reports for accuracy and completeness, identify discrepancies, and coordinate necessary corrections.
Serve as a business resource for ClaimCenter initiatives, including system enhancements, testing, user feedback, and communication of changes.
Identify opportunities to improve claims workflows, reduce manual processes, strengthen controls, and increase operational efficiency.
Support artificial intelligence, automation, data, and technology initiatives designed to enhance reporting and business processes.
Document claims procedures, system changes, and operational workflows to promote consistency and knowledge sharing.
Collaborate across Claims, Operations, Underwriting, and Technology on special projects and evolving business priorities.