Associate Brand Experience Manager - Jimmy John's
About The Position
We are looking for a highly analytical, curious, and execution-oriented brand strategist to help design, test, and scale growth initiatives across the Jimmy John’s brand experience. This role is ideal for someone who thrives in test-and-learn environments, enjoys solving complex business problems, and can translate data into clear, actionable recommendations. The Associate Manager will play a critical role in driving profitable growth for Jimmy John’s and its Franchisees by leading structured testing, partnering closely with Operations, and ensuring initiatives are both customer-forward and operationally viable. This individual will act as a connector across cross-functional teams, bringing rigor to how we prioritize, test, and scale high-impact ideas.
Requirements
- Bachelor’s degree in business, marketing, economics, engineering, or related field
- 3–5 years in strategy, analytics, brand marketing, consulting, or test-and-learn environments
- Strong analytical mindset and experience working with large, complex datasets and translating insights into action
- Demonstrated experience in test design, experimentation, and performance measurement (A/B testing, pilots, test/control frameworks)
- Ability to balance customer experience, operational feasibility, and financial impact in decision-making
- Strong cross-functional collaborator with a track record of working closely with Operations and field teams
- Structured problem solver with high attention to detail and follow-through
- Effective project manager, able to manage multiple workstreams and timelines simultaneously
- Comfortable navigating ambiguity and driving progress in test-and-learn environments
- Proficient in Excel (pivot tables, SUMIFS, INDEX/MATCH)
- Strong PowerPoint skills with ability to create clear, executive-ready materials
- Experience using Tableau, Power BI, or similar tools to self-serve and analyze data
Responsibilities
- Supports the development and management of a structured pipeline of growth initiatives, with a strong focus on test design, measurement, and scalability
- Leads end-to-end market testing for product, pricing, delivery, loyalty, and digital initiatives, including test/control design, market and store selection, KPI definition and success criteria, post-test readouts and recommendations
- Partners closely with Operations and Franchisees to ensure tests are practical, executable, and reflective of real-world store environments
- Synthesizes consumer, operational, and financial data to evaluate test performance and inform go-forward decisions
- Documents and scales key learnings, ensuring insights are clearly translated into actionable rollout plans or iteration paths
- Acts as a central connector across cross-functional teams (Operations, Culinary, Supply Chain, Revenue Management, Digital, Loyalty, Analytics, etc.) to drive alignment and execution
- Brings rigor and consistency to how the team approaches test-and-learn methodologies, measurement, and decision-making frameworks
- Identifies whitespace opportunities and quantifies “size of prize” through a combination of data analysis, competitive insights, and test results
- Supports strategic planning by translating insights into clear recommendations that impact traffic, check, frequency, and retention
- Develops clear, concise, executive-ready updates on testing progress, results, and implications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
