Associate Billing Analyst
SAFETY INSURANCE COMPANY•Boston, MA
•$53,000 - $53,000•Hybrid
About The Position
The Associate Analyst learns the basics of the Billing Operations team to provide a high level of professionalism when addressing a customer's general questions. The Associate Analyst assists the team by answering and directing customer phone calls, resolving issues, and continuing to train to take on advanced tasks.
Requirements
- Exceptional communication and interpersonal skills
Nice To Haves
- College degree is preferred
- Interest in learning about billing, payments and insurance
- Reliable and a proven hard worker
- Bilingual in Spanish or Portuguese a plus
Responsibilities
- Practices effective listening skills, patience, and empathy to provide the best possible service experience to our callers
- Handles a large volume of calls by routing them to the appropriate department
- Provides accurate information and assists customers with general inquiries regarding billing and payment matters
- Documents a summary of all billing related inquiries in the company’s billing system
- Performs basic maintenance to bill accounts as identified through reports or when communicating with insureds, agents, or Safety’s internal staff
- Recognizes when a call needs to be escalated and adheres to the established procedures when transferring callers to the appropriate billing team member
- Performs other duties and/or projects as needed or required
Benefits
- Medical, vision, and dental insurance
- 3 weeks accrued PTO
- 100% matching 401(k) retirement plan
- 100% tuition reimbursement
- Free on-site fitness center
- Complimentary coffee and breakfast service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
