Billing Analyst

Standard Aero•Maryville, TN

About The Position

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. With your expertise as a Billing Analyst you will partner with our Aviation Customer Service department. Where you will create and distribute invoices with a high degree of accuracy to guarantee revenue to the organization. In addition, the ideal candidate will have a keen eye for attention to detail and be comfortable working with minimal supervision while meeting tight deadlines.

Requirements

Two years of experience as a Billing Analyst or similar accounting or customer service role
Two years of experience working with electronic billing procedures
Two years of experience in MS Office (particularly Excel); familiarity with databases and SQL is an asset
High school completion or equivalent to high school completion with specialized training
Must meet US Persons requirements per ITAR.

Nice To Haves

Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.
Ability to communicate effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
Strong planning, organizational, analytical, decision making and problem-solving skills.
Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
Commitment to professional practice and continuous improvement.
Working knowledge of company instructions and export compliance.

Responsibilities

Receive, process and verify component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
Ensure customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
Prepare, generate and distribute reports, order acknowledgments, estimates and invoices as required. Compare engineering reports with estimates and invoices, identifying potential cost overruns as they occur.
Initiate the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison role with service engineers, operations, logistics and materials.
Provide customers with product information including pricing, scheduling, delivery and/or backorder availability and functionally equivalent part alternatives. Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
Explain pricing, price increases, and estimate and invoice changes to customers. Manages customer expectations with respect to estimate changes, summarizing cost-benefit and qualifying repair development costs to customers.
Monitor and analyzes cost projections on an ongoing basis, proposing solutions for corrective action as required.
Resolve or assists in resolving warranty claims; issues core credits and debits for claims and invoice errors, if applicable.
Support preparation of proposals, quotes and presentations.
Receive, evaluate and answer customer and internal organization regarding a variety of order-related or service issues.
Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.