Associate Banker

Bank of Montreal•Sandy, UT

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that are in their best interests. Working collaboratively with the branch team and BMO partners, the Associate Banker helps customers navigate in-branch, digital, and self-service banking options; completes transaction-based needs; and identifies opportunities to strengthen customers’ relationships with BMO. The role contributes to branch business results and the customer experience while supporting operational activities and following risk, compliance, legal, and ethical requirements. The position is part-time, scheduled for 20 hours per week. Work may take place at multiple branches or through various channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referrals.
Strong interpersonal skills and the ability to build rapport and connections with customers.
Listening, problem-solving, and the ability to respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Resourcefulness and confidence to approach customers, along with readiness to collaborate in different team capacities.
Passion for helping customers, focus on results, and ability to thrive in a consultative sales and team-based environment.
For Canada only, registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome and guide customers in the branch lobby, recommending suitable digital and self-service options and discussing banking services, personal banking, and investment advice.
Identify customer needs through conversations about personal banking, credit cards, and everyday banking plans, and provide appropriate advice and guidance.
Complete customer transactions accurately and seamlessly, and contribute to branch business results and the customer experience.
Collaborate with BMO partners to identify referral opportunities and connect customers with specialists and other solutions.
Support operational activities such as inventory management, escalated service requests, application follow-ups, filing, and branch opening and closing activities.
Integrate marketing promotions and programs into customer conversations and maintain current knowledge of personal banking products, practices, trends, and the financial services marketplace.
Organize work information to ensure accuracy and completeness; seek creative ways to personalize and improve the customer experience.
Follow risk and compliance processes and policies, safeguard customer assets and privacy, and act in customers’ best interests.
Keep current with legal and regulatory requirements, report suspicious patterns potentially related to money laundering, and protect the Bank’s assets.
Analyze issues, determine next steps, and escalate matters as required; take measured, risk-informed decisions within the Bank’s risk framework and approved risk appetite.