Associate Banker

Bank of Montreal•Muskego, WI

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and offering guidance on financial solutions that are in their best interests. The role works collaboratively with branch colleagues and BMO partners to deliver a strong customer experience, meet business objectives, and identify opportunities to expand customer relationships beyond personal banking. The banker welcomes and guides customers in the branch lobby, helps them use digital and self-service options, and conducts conversations about banking services, personal banking, and investment advice. The role also completes customer transactions and discusses everyday banking plans and credit card needs based on customer profiles and needs. The Associate Banker contributes to branch results and customer experience while supporting operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities. The role may involve working at multiple branches or through different channels depending on market needs; schedules may vary from week to week in days, hours, and shifts. The position requires following risk, compliance, legal, regulatory, and ethical requirements; protecting customer privacy and bank assets; recognizing and reporting suspicious activity that may relate to money laundering; and maintaining current knowledge of personal banking products, practices, trends, and the financial services environment. Work may include completing diverse tasks within established rules and limits, analyzing issues, determining next steps, and escalating as appropriate. This is a part-time role, typically scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passion for helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and confidence in approaching customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Basic specialized knowledge, including knowledge of specialized sales and business banking solutions for referral to specialists.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and provide advice on financial solutions suited to their needs.
Collaborate with branch staff and BMO partners to meet customer needs, support branch business objectives, and identify referral opportunities.
Welcome and guide customers in the lobby, including recommending digital and self-service banking options.
Discuss banking services and recommend personal banking, investment, and alternative-channel solutions.
Complete customer transactions and review customer profiles to identify everyday banking and credit card needs.
Integrate relevant marketing promotions and programs into customer conversations.
Support branch operations, including inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness and seek ways to improve the customer experience.
Follow risk and compliance policies and procedures, safeguard customer assets and privacy, and act in customers’ best interests.
Keep current with financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious activity suspected to be related to money laundering.
Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate matters as required.
Work at multiple branches or through different channels as market needs require.