Part Time (30 Hours) Associate Banker, Baker St, Costa Mesa, CA Bilingual Spanish Required

JPMorganChase • Costa Mesa, CA

6d • Onsite

About The Position

At Chase, Associate Bankers create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. They represent the Chase brand and culture with hospitality, using banking solutions and financial technology alongside friendly, attentive service. The role contributes to branch success by delivering exceptional client experiences and building trusted relationships through product knowledge and solutions that help clients achieve their financial goals.

This is a part-time, 30-hour position at the Baker St branch in Costa Mesa, California. Reading and speaking both English and Spanish are required. Employment offers are contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, under Section 19 of the Federal Deposit Insurance Act.

Requirements

• Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to elevate the client experience and deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to read and speak both English and Spanish.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients as they enter the branch and provide attentive, friendly service that creates a welcoming environment.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to bank policies and procedures.
• Resolve client issues quickly and accurately, with attention to detail.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED