Part Time (30 Hours) Associate Banker, Baker St, Costa Mesa, CA Bilingual Spanish Required
About The Position
As an Associate Banker at Chase, you will represent the company’s brand and culture by creating welcoming, memorable experiences for clients. You will use banking solutions and financial technology alongside attentive service to build trusted client relationships, share product knowledge, and help clients work toward their financial goals. This is a part-time role listed as 30 hours per week at the Baker Street branch in Costa Mesa, California, and requires reading and speaking English and Spanish. The role contributes to branch success through client service, account servicing and maintenance, new-account opening, guidance on day-to-day banking and digital self-service tools, and branch operations. The work must comply with applicable banking policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate client needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively to deliver seamless service and elevate the client experience.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Ability to read and speak both English and Spanish.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients by greeting them, providing attentive and friendly service, and making them feel heard and cared for.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts while following policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and technology self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with other branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
