Part Time (30 hours) Associate Banker, Coddingtown Branch, Santa Rosa, CA Bilingual Spanish Required
About The Position
As an Associate Banker at Chase, you represent the brand and culture by providing welcoming, attentive service and using current banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. This is a part-time role of 30 hours at the Coddingtown Branch in Santa Rosa, California, and requires reading and speaking both English and Spanish. The position includes greeting and assisting clients, managing lobby traffic and appointments, servicing accounts, opening accounts, and educating clients about transactions and digital banking options. It also involves branch operations, including managing cash devices, while following bank policies, procedures, and regulatory requirements. Employment offers are contingent on JPMorganChase’s review of criminal conviction history under Section 19 of the Federal Deposit Insurance Act.
Requirements
- Ability to put clients first, exceed expectations, and provide attentive, friendly service in a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively with a team to deliver seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Ability to read and speak both English and Spanish.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients with attentive and friendly service; greet them, manage lobby traffic and waiting queues using a tablet, and schedule or cancel meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients' financial goals.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices in accordance with bank policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
