Associate Banker, 20 Hours, Hixson, TN - Highway 153 Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients. You contribute to branch success by delivering strong client experiences, building trusted relationships, sharing product knowledge, and helping clients pursue their financial goals. The role includes greeting clients, managing lobby traffic and appointments, servicing accounts, opening accounts, helping clients with everyday transactions and digital banking options, and performing branch operations involving cash devices. Work must follow applicable bank policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed expectations through attentive, friendly service.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately with attention to detail.
- Ability to collaborate with a team to provide seamless, caring service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients by greeting them, providing friendly and attentive service, managing lobby traffic and the waiting queue with a tablet, and scheduling or canceling client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with bank policies, procedures, and regulatory requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
- Partner with branch team members to help clients achieve their financial goals.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible employees may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
