Associate Banker, 20 Hours, Paoli, PA - Paoli Branch

JPMorgan Chase & Co.•Tredyffrin Township, PA

6d•Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to deliver exceptional client experiences. You build trusted client relationships, share product knowledge and solutions, and help clients work toward their financial goals while contributing to branch success. The role includes greeting clients, managing lobby traffic and appointments, providing account servicing and maintenance, opening accounts, assisting with everyday banking transactions and digital self-service options, and carrying out branch operations in compliance with applicable bank policies and requirements.

Requirements

Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
Ability to resolve client issues quickly and effectively with attention to detail.
Ability to work collaboratively as a team to deliver consistent, seamless service.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Nice To Haves

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

Responsibilities

Greet clients and create a welcoming environment by providing attentive, friendly service.
Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
Educate and assist clients with day-to-day banking transactions, including the Chase Mobile App, Chase.com, and ATMs.
Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
Partner with branch team members to help clients achieve their financial goals and provide seamless service.
Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.