Associate Banker

Bank of Montreal•Denver, CO

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions that are in their best interests. Working collaboratively within the branch and with BMO partners across channels, the role supports a positive customer experience and branch business objectives, including identifying referrals that can grow customers’ relationships with BMO beyond personal banking. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, and meets transaction-based needs. The role reviews customer profiles and conducts needs-based conversations about everyday banking plans, credit cards, and relevant promotions. It also supports branch operations, contributes to customer experience improvements, and follows risk, compliance, legal, and ethical requirements. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
In Canada, registration to sell investment products must be completed or in progress, and completed within 12 months, where appropriate for the jurisdiction.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions for referral to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.

Responsibilities

Deliver exceptional service to customers and prospects, identifying needs and recommending suitable financial solutions.
Welcome and guide customers in the branch lobby, explain digital and self-service options, and discuss banking services and alternative channels.
Meet customers’ transaction-based needs with seamless execution.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Integrate marketing promotions and programs into customer conversations and identify referral opportunities for BMO partners.
Contribute to branch business results and the customer experience, including finding creative ways to personalize and improve customer interactions.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Collaborate as a member of the branch and market team, potentially working across multiple branches or channels as market needs require.
Organize work information to ensure accuracy and completeness.
Follow risk and compliance processes and policies to protect customer assets and privacy and act in customers’ best interests.
Maintain knowledge of the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, ethical, and policy requirements.
Apply the Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.
Analyze issues, determine next steps, and escalate as required; complete complex and diverse tasks within given rules and limits.
Take on broader work or accountabilities as needed.