Associate Banker

BMO • Tracy, CA

1d • $41,500 - $60,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions in their best interests. Working collaboratively within the branch and with BMO partners across channels, the role supports customer experience and business objectives, builds customer relationships, and identifies referrals beyond personal banking. The position includes welcoming and guiding customers in the branch lobby, discussing banking services and alternative channels, providing personal banking and investment guidance, and meeting transaction needs.

The role contributes to branch results through needs-based customer conversations, support for operational activities, and collaboration with the branch and market team. Associate Bankers maintain knowledge of personal banking products, practices, trends, and the financial services marketplace; follow risk and compliance requirements; protect customer privacy and bank assets; and report suspicious activity. Work may take place at multiple branches or through various channels. The schedule is part time at 20 hours per week and may vary in days, hours, and shifts according to market needs.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions for referrals to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For roles in Canada, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects, identifying needs and advising on financial solutions in their best interests.
• Collaborate with BMO partners to identify referral opportunities that grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
• Discuss banking services, alternative channels, personal banking, and investment advice with customers.
• Meet transaction-based customer needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support branch operations, including inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness, and find creative ways to make customer experiences personal.
• Contribute to improvements in the customer experience and collaborate as a member of the branch and market team.
• Follow risk and compliance processes and policies, safeguard customer assets and privacy, and act in customers' best interests.
• Maintain current knowledge of financial services, the legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect the Bank's assets.
• Apply the Risk Management Framework and make sound, risk-informed decisions within approved policies, laws, regulations, and Risk Appetite.
• Analyze issues, determine next steps, and escalate as required; undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed