Associate Banker, 30 Hours, Santa Clarita West Area - Multiple locations

JPMorganChase • Santa Clarita, CA

10d • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by delivering welcoming, attentive service and memorable experiences for clients. You build trusted relationships, share product knowledge and solutions, and help clients work toward their financial goals. The role contributes to branch success by providing exceptional client experiences and collaborating with other branch team members. The position is listed as 30 hours and covers multiple locations in the Santa Clarita West Area.

The role includes greeting clients, managing lobby traffic and meeting schedules, servicing accounts, opening new accounts, assisting with day-to-day transactions, and helping clients use digital banking and self-service options. You may also perform branch operations, including managing cash devices, while following applicable bank policies, procedures, and regulatory requirements.

Employment offers are contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries, as required by Section 19 of the Federal Deposit Insurance Act.

Requirements

• Ability to put clients first and deliver attentive, friendly service in a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely to understand client needs and anticipate them.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to elevate the client experience.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming environment by providing attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with bank policies, procedures, and regulatory requirements.
• Educate and assist clients with day-to-day banking transactions, including use of the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, in accordance with bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED