Associate Banker, 30 Hours, Laguna Beach Area - Multiple locations

JPMorganChase • Laguna Niguel, CA

2d • Onsite

About The Position

At Chase, Associate Bankers represent the brand and culture through welcoming, attentive service and banking technology. They contribute to branch success by delivering exceptional client experiences and building trusted relationships. They share product knowledge and solutions to help clients achieve their financial goals.

Requirements

• Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to deliver seamless, caring service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including using the Chase Mobile App, Chase.com, and ATMs.
• Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions; partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED