Associate Banker, 30 Hours, Apache Junction, AZ - Apache Junction Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking technology to create memorable client experiences. You contribute to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. The role involves greeting clients, managing lobby flow and appointments, providing account services and opening accounts, and helping clients with everyday banking transactions and self-service technology. You also perform branch operations, including managing cash devices, while following bank policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed their expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to work collaboratively as a team to elevate the client experience and deliver seamless service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Greet clients and provide attentive, friendly service in a welcoming branch environment.
- Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Listen actively, ask thoughtful questions, demonstrate empathy, and share product knowledge and solutions to help clients achieve their financial goals.
- Partner with other branch team members to provide seamless service.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while adhering to bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
