Part Time (20 Hour) Associate Banker - (New Build) New Bern Branch - Raleigh, NC

JPMorganChase • Raleigh, NC

4d • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create memorable client experiences. You contribute to branch success by delivering exceptional service, building trusted client relationships, and sharing product knowledge and solutions to help clients achieve their financial goals.

This is a part-time, 20-hour position at the New Bern Branch in Raleigh, North Carolina. You will greet and assist clients, manage lobby traffic and appointments, provide account servicing and opening support, explain day-to-day banking and self-service technology, and perform branch operations in accordance with applicable policies and requirements.

Requirements

• Ability to put clients first and exceed expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients to understand and help them, and anticipate client needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to elevate the client experience and deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients as they enter the branch and provide attentive, friendly service that creates a welcoming environment.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED