Associate Banker

BMO•Manhattan Beach, CA

9d•$45,000 - $75,000•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions in the customers’ best interests. The role works collaboratively across the branch and with BMO partners to provide a positive customer experience and achieve business objectives, including identifying referrals that can deepen customers’ relationships with BMO. The Associate Banker welcomes and guides customers in the branch lobby, explains digital and self-service options, conducts conversations about banking services, and provides personal banking and investment guidance. The role meets transaction needs, reviews customer profiles, discusses everyday banking and credit card needs, and integrates relevant promotions and programs into customer conversations. It also supports branch operations, contributes to business results, and helps improve the customer experience. The position follows risk and compliance policies, protects customer privacy and bank assets, maintains current knowledge of financial products and the regulatory environment, and identifies and reports suspicious activity. The employee may work at multiple branches or through different channels depending on market needs. This is a part-time position scheduled for 30 hours per week; the schedule may vary from week to week in days, hours, and shifts. The listed salary range is $45,000–$75,000, with pay for part-time roles prorated based on regularly scheduled hours. Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic knowledge of specialized sales and business banking solutions for referrals.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects, identifying needs and recommending suitable financial solutions.
Collaborate with BMO partners to identify referrals that can grow customers’ relationships with the bank.
Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
Discuss banking services and recommend appropriate banking channels, personal banking options, and investment advice.
Complete customer transactions accurately and seamlessly.
Review customer profiles and discuss everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities.
Integrate relevant marketing promotions and programs into needs-based customer conversations.
Organize work information to ensure accuracy and completeness and seek creative ways to personalize and improve the customer experience.
Follow risk and compliance processes and policies, protect customer assets and privacy, and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, risk appetite, policies, laws, and regulations.
Work collaboratively as part of a branch and market team, potentially across multiple branches or channels.