Associate Banker

Bank of Montreal•Manhattan Beach, CA

7d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects, identifies their needs, and provides advice and guidance on financial solutions that are in their best interests. Working collaboratively within the branch and with BMO partners, the role supports a positive customer experience and business objectives, including identifying referrals that can grow customers’ relationships with BMO beyond personal banking. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and alternative banking channels, and provides personal banking and investment advice. The role handles transaction-based needs, reviews customer profiles, and conducts needs-based conversations about everyday banking plans and credit cards. It also contributes to branch results and supports operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. The position may involve working at multiple branches or through different channels based on market needs. Schedules may vary from week to week in days, hours, and shifts. The Associate Banker follows risk and compliance processes, protects customer information and bank assets, stays current on products and relevant regulations, and identifies and reports suspicious activity. Additional work or accountabilities may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative response skills.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada, registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; if in progress, it must be completed within 12 months.

Responsibilities

Deliver exceptional service to BMO customers and prospects and provide advice on financial solutions suited to their needs.
Collaborate with branch staff and BMO partners to support the customer experience, achieve business objectives, and identify referral opportunities.
Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
Conduct conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
Meet customers’ transaction-based needs with seamless execution.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into customer conversations and provide strategic advice.
Organize work information to ensure accuracy and completeness; seek creative ways to personalize and improve customer experiences.
Follow risk and compliance processes and policies; safeguard customer assets and privacy and act in customers’ best interests.
Stay current on the financial services marketplace, legal and regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable regulatory, legal, ethical, and policy requirements.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.
Work across branches or channels as required by market needs.