Associate Banker

BMO • Gilroy, CA

8d • $41,500 - $60,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to create a positive customer experience and achieve business objectives. It helps customers navigate branch and digital banking options, conducts needs-based conversations about personal banking and credit cards, and meets transaction needs with seamless execution.

The Associate Banker contributes to branch results and supports operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. The role may involve working at multiple branches or through different channels according to market needs, and schedules may vary from week to week.

The position follows risk and compliance policies, protects customer assets and privacy, keeps current with relevant financial products and the regulatory environment, and identifies and reports suspicious activity. It completes diverse tasks within established limits, analyzes issues, and escalates them as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Commitment to helping customers and delivering a personal customer experience.
• Ability to focus on results and thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative response skills.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada only, registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects, identify their needs, and provide advice and guidance on appropriate financial solutions.
• Collaborate with BMO partners to identify referral opportunities and grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
• Lead lobby conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet customer transaction needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities such as inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements in the customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Stay current with the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Apply the Risk Management Framework, make sound risk-informed decisions, and follow applicable policies, standards, procedures, laws, and regulations.
• Analyze issues, determine next steps, and escalate matters as required.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed