Associate Banker

BMO • Denver, CO

5d • $41,500 - $60,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects, identifies their needs, and provides advice and guidance on suitable financial solutions. The role collaborates with branch colleagues and BMO partners to grow customer relationships, meet business objectives, and provide a seamless, personal banking experience across in-branch and other channels.

The Associate Banker welcomes customers in the branch lobby, discusses banking services, recommends digital and self-service options, and provides personal banking and investment guidance. The position meets transaction needs, reviews customer profiles, and holds needs-based conversations about everyday banking and credit cards. It also supports branch operations, contributes to business results, and follows risk, privacy, compliance, legal, and ethical requirements. Work may take place at multiple branches or through various channels, and the schedule may vary by week.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales, with a commitment to delivering a personal customer experience.
• Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions for referring customers to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and confidence in approaching customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Certification in a related field of study.

Responsibilities

• Deliver exceptional service and provide advice and guidance based on customers’ financial needs and interests.
• Collaborate with BMO partners to identify referrals and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
• Conduct conversations about banking services and recommend alternative channels, personal banking, and investment advice.
• Execute customer transactions seamlessly.
• Review customer profiles and discuss everyday banking plans, credit card needs, and potential opportunities.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and branch opening and closing.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to personalize customer experiences and contribute to improving the overall experience.
• Work as a collaborative and versatile member of the branch and market team.
• Follow risk and compliance policies and processes to protect customer assets and privacy and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed