Associate Banker

BMO • Madison, WI

8d • $41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on financial solutions that are in customers’ best interests. The role works collaboratively within the branch and with BMO partners to create a positive customer experience and achieve business objectives, including identifying opportunities to grow customer relationships beyond personal banking.

The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and alternative banking channels, provides personal banking and investment guidance, and completes customer transactions. The role reviews customer profiles and holds needs-based conversations about everyday banking and credit card needs, while incorporating relevant promotions and programs. It also contributes to branch results, supports branch operations, and helps improve the customer experience.

This position may involve working at multiple branches or through different channels according to market needs. Schedules may vary from week to week in workdays, hours, and shifts. The Associate Banker follows risk, compliance, legal, regulatory, and ethical requirements; protects customer privacy and bank assets; and identifies and reports suspicious activity potentially related to money laundering. The role may also be assigned broader work or accountabilities as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions for referral to specialists.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects and provide advice on financial solutions suited to their needs.
• Collaborate with BMO partners to identify referrals that can expand customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
• Discuss banking services, recommend alternative banking channels, and provide personal banking and investment guidance.
• Complete customer transactions accurately and seamlessly.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Work as a collaborative member of the branch and market team, potentially across multiple branches or channels based on market needs.
• Integrate relevant marketing promotions and programs into customer conversations and provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements in the customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Keep current with financial services, legal and regulatory developments, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
• Complete diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate when required.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, and work within approved risk appetite and applicable policies and laws.
• Undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.
• Other perks and rewards may be included in the total compensation package.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed