About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by combining hospitality, current banking solutions, financial technology, and attentive service. You contribute to branch success by delivering exceptional client experiences and building trusted relationships. You share product knowledge and solutions to help clients achieve their financial goals.

Requirements

  • Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
  • Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
  • Ability to communicate clearly and politely, engage clients, understand and address their needs, and anticipate needs.
  • Ability to resolve client issues quickly and effectively with attention to detail.
  • Ability to collaborate with a team to deliver seamless service.
  • Ability to learn products, services, and procedures quickly and accurately.
  • Client service experience or comparable experience.
  • High school diploma or GED equivalent.

Nice To Haves

  • Strong desire and ability to influence, educate, and connect customers to technology solutions.
  • Cash handling experience.

Responsibilities

  • Welcome clients as they enter the branch; manage lobby traffic with a tablet, check clients into the waiting queue, and schedule or cancel meetings.
  • Provide account servicing and maintenance and open new accounts while following applicable policies, procedures, and regulatory and banking requirements.
  • Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
  • Build relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions in partnership with branch team members.
  • Perform branch operations, potentially including management of the cash vault, ATM, or other cash devices, while adhering to bank policies and procedures.

Benefits

  • Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
  • Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
  • Comprehensive health care coverage.
  • On-site health and wellness centers.
  • Retirement savings plan.
  • Backup childcare.
  • Tuition reimbursement.
  • Mental health support.
  • Financial coaching.
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