Branch Operations Lead - Patterson Grand Junction (New Build) - Grand Junction, CO
About The Position
As a Branch Operations Lead at Chase, you will support branch operations and work closely with the Branch Manager, branch employees, and subject-matter experts. You will help ensure client transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements. The role combines client service and relationship building with operational leadership, including helping clients use self-service banking options and keeping branch employees informed about policies and procedures. You will help the branch meet control expectations and maintain a welcoming, secure environment. The role requires successful completion of Chase's Branch Operations Lead Training Program before placement, and travel as required for in-person training and meetings. The position is located at the Patterson Grand Junction branch in Grand Junction, Colorado.
Requirements
- At least 1 year of retail banking experience.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and evenings.
- Ability to adhere to policies, procedures, and regulatory banking requirements.
- Strong attention to detail and organizational skills, including the ability to manage multiple tasks.
- Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
- Ability and willingness to educate branch employees and partners.
- Strong client engagement and relationship-building skills, including educating clients and referring them to subject-matter experts.
- Successfully complete the Branch Operations Lead Training Program before placement.
- Ability to travel as required for in-person training and meetings.
Nice To Haves
- At least 6 months of Associate Banker (Teller) experience.
- College degree or military equivalent.
Responsibilities
- Collaborate with the Branch Manager to create a welcoming, vibrant branch atmosphere and exceptional client experiences.
- Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
- Communicate politely and clearly, understand clients’ needs, and manage their check-in and waiting-queue experience.
- Lead branch operations, including managing cash devices such as the cash vault and ATM.
- Resolve client issues promptly and accurately while following bank policies and procedures.
- Connect clients with branch employees and specialized financial support to provide seamless service.
- Introduce clients to self-service banking options.
- Support branch operations with the Branch Manager, maintaining standards for loss control, compliance, and audits.
- Educate branch employees and partners and keep them informed about policies and procedures.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
