Associate Banker

Bank of Montreal•Modesto, CA

2d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions in customers’ best interests. Working collaboratively within the branch and with BMO partners, the role helps customers navigate branch and digital banking options, meet transaction needs, and identify opportunities to deepen their relationship with BMO. The Associate Banker contributes to branch business results and the customer experience through needs-based conversations about personal banking, credit cards, and investment advice, and by referring customers to specialists when appropriate. The role also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. It follows risk and compliance policies, safeguards customer assets and privacy, stays current on banking products and regulatory requirements, and identifies and reports suspicious activity. Work may take place at multiple branches or through different channels; the schedule may vary by week in days, hours, and shifts. This is a part-time position scheduled for 25 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a commitment to delivering a personal customer experience.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referring customers to specialists.
Passion for helping customers and a focus on results in a consultative, team-based environment.
Resourcefulness and confidence approaching customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexibility in responding creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada, registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; if in progress, it must be completed within 12 months.

Responsibilities

Welcome and guide customers in the branch lobby, helping them use digital and self-service options where appropriate.
Identify customer needs and provide advice on personal banking, credit card, and investment solutions in the customer’s best interests.
Conduct needs-based conversations, review customer profiles, and identify opportunities to address everyday banking plans and credit card needs.
Collaborate with BMO partners to make referrals and grow customers’ relationships with the bank.
Complete customer transactions accurately and seamlessly.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and find creative ways to make customer experiences personal.
Follow risk management, legal, regulatory, and compliance processes to protect customer privacy and bank assets.
Stay informed about financial services, personal banking products, practices, trends, and applicable laws and regulations.
Identify and report suspicious activity that may be related to money laundering.
Work collaboratively across branches and channels as market needs require.
Take measured risks and make sound, risk-informed decisions consistent with the bank’s policies and approved risk appetite.