Associate Banker

BMO • Kenosha, WI

1d • $41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on appropriate financial solutions. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, achieve business objectives, and identify opportunities to grow customer relationships beyond personal banking.

The position welcomes customers in the branch lobby, helps them use digital and self-service banking options, conducts conversations about banking services, and meets transaction-based needs. It reviews customer profiles and explores everyday banking, credit card, personal banking, and investment needs, integrating relevant products and promotions into customer conversations. The Associate Banker also supports branch operations, contributes to business results and ongoing customer-experience improvements, and may work at multiple branches or through different channels according to market needs. Work schedules may vary from week to week.

The role follows risk and compliance policies, protects customer privacy and bank assets, identifies and reports suspicious activity, and keeps current with financial services products, practices, trends, and applicable legal and regulatory requirements. Additional work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or a certification in a related field of study, or an equivalent combination of education and experience is desirable.
• For Canada: investment-product sales registration completed or in progress; if in progress, it must be completed within 12 months, as appropriate for the jurisdiction.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions for referring customers to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and flexible, creative responses to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.

Responsibilities

• Collaborate with BMO partners to identify referrals that can grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service options.
• Conduct customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet customers’ transaction-based needs with seamless execution.
• Review customer profiles and hold needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Work as a collaborative and versatile member of the branch and market team.
• Explore customers’ personal banking and credit card needs and integrate marketing promotions and programs into conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make each customer experience personal and contribute to improving the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current with the financial services marketplace, legal and regulatory environment, and applicable ethical requirements.
• Maintain current knowledge of personal banking products, practices, and trends and apply it in customer conversations.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction and protect the bank’s assets.
• Complete complex and diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as required.
• Apply BMO’s Risk Management Framework and Risk Culture, make sound risk-informed decisions, and follow applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed