Associate Banker

Bank of Montreal•Orland Park, IL

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions that serve their best interests. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, achieve business objectives, and identify opportunities to deepen customer relationships beyond personal banking. The Associate Banker welcomes customers in the branch lobby, discusses banking services and digital or self-service options, provides personal banking and investment guidance, and completes transaction-based needs seamlessly. The role contributes to branch results and customer experience through needs-based conversations about everyday banking, credit cards, and relevant promotions. It also supports branch operations such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. Work may take place at multiple branches or through various channels, and schedules may vary by week, including days, hours, and shifts. The Associate Banker follows risk, compliance, privacy, and asset-protection requirements; keeps current on financial services, personal banking products, and applicable legal and regulatory requirements; and identifies and reports suspicious activity that may relate to money laundering. The role completes diverse tasks within established rules and limits, analyzes issues, and escalates as needed. Broader responsibilities may be assigned.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passion for helping customers and a drive to deliver a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexibility in responding creatively to new challenges.
Basic knowledge of specialized sales and business banking solutions, including when to refer customers to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada, registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; if in progress, it must be completed within 12 months.

Nice To Haves

Certification in a related field of study is desirable.
Basic specialized knowledge.

Responsibilities

Welcome and guide customers entering the branch, including explaining digital and self-service banking options.
Identify customer needs and provide advice on personal banking, investment, everyday banking, and credit card solutions.
Conduct needs-based conversations and integrate relevant marketing promotions and programs into customer interactions.
Complete customer transaction needs accurately and seamlessly.
Collaborate with branch colleagues and BMO partners to support customer experience, business objectives, and referral opportunities.
Support operational activities, including inventory management, escalated service requests, customer application follow-up, filing, and branch opening and closing activities.
Organize work information to ensure accuracy and completeness, and identify ways to improve the customer experience.
Follow risk and compliance policies, protect customer privacy and bank assets, and comply with legal, regulatory, and ethical requirements.
Identify and report suspicious activity that may be related to money laundering.
Keep current with financial services developments, the regulatory environment, and personal banking products, practices, and trends.
Analyze issues, determine next steps, and escalate as appropriate.
Work at multiple branches or through different channels as market needs require.