Associate Banker

Bank of Montreal•HB Woodruff, WI

3d•$41,500 - $54,500•Onsite

About The Position

Delivers exceptional service to BMO customers and prospects by identifying their needs and offering guidance on financial solutions that serve their best interests. Works collaboratively within the branch and with BMO partners across channels to provide a positive customer experience, meet business objectives, and identify opportunities to expand customer relationships beyond personal banking. Welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, and provides personal banking and investment guidance. Handles transaction-based needs, reviews customer profiles, and conducts needs-based conversations about everyday banking plans and credit cards. Supports branch operations and contributes to business results and ongoing improvements in customer experience. May work at multiple branches or through different channels as market needs require; schedules may vary from week to week in days, hours, and shifts. Follows risk, compliance, legal, regulatory, and ethical requirements to safeguard customer assets and privacy and protect the Bank. Maintains current knowledge of personal banking products, practices, trends, and the broader financial services environment. Identifies and reports suspicious activity that may relate to money laundering. Completes varied tasks within established rules and limits, analyzes issues, and escalates them as needed. Additional duties may be assigned.

Requirements

Typically 1–2 years of relevant experience and/or a certification in a related field of study, or an equivalent combination of education and experience.
In Canada, registration to sell investment products must be completed or in progress, and completed within 12 months, where appropriate for the jurisdiction.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, flexibility, and creativity when responding to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.

Responsibilities

Deliver exceptional service to customers and prospects and recommend financial solutions based on their needs and best interests.
Collaborate with branch colleagues and BMO partners to provide a consistent customer experience and identify referrals that grow customer relationships.
Welcome and guide lobby customers, discuss banking services, and recommend digital and self-service banking options.
Conduct customer conversations and provide personal banking and investment advice.
Complete customer transactions accurately and seamlessly.
Review customer profiles and identify opportunities related to everyday banking plans and credit cards.
Support branch business results and customer experience goals.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities.
Incorporate marketing promotions and programs into customer conversations and provide strategic advice.
Organize work information to ensure accuracy and completeness, and seek creative ways to personalize and improve the customer experience.
Follow risk, compliance, legal, regulatory, and ethical requirements to protect customer assets, privacy, and Bank assets.
Maintain knowledge of the financial services marketplace, regulatory environment, and personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Analyze issues, determine next steps, and escalate as required; take measured, risk-informed decisions in line with the Bank’s Risk Management Framework and approved Risk Appetite.