Associate Banker

Bank of Montreal • Machesney Park, IL

5d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance on financial solutions in their best interests. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, achieve business objectives, and identify opportunities to deepen customer relationships beyond personal banking.

As a lobby leader, the Associate Banker welcomes customers, guides them through available digital and self-service options, and holds conversations about banking services, personal banking, and investment advice. The role handles transaction-based needs, reviews customer profiles, discusses everyday banking plans and credit card needs, and incorporates relevant promotions into customer conversations. It contributes to branch results and customer experience while supporting operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.

The position may involve working at multiple branches or through different channels according to market needs. The schedule may vary from week to week in days, hours, and shifts. The Associate Banker follows risk and compliance processes, protects customer assets and privacy, maintains knowledge of financial products and the regulatory environment, and identifies and reports suspicious activity. The role completes complex and diverse tasks within established rules and limits, analyzes issues, determines next steps, and escalates when required. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results-oriented, with the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects and provide advice and guidance on suitable financial solutions.
• Collaborate with branch colleagues and BMO partners to provide a positive customer experience, meet business objectives, and identify referral opportunities.
• Welcome and guide customers in the branch lobby, including advising them on digital and self-service banking options.
• Conduct customer conversations about banking services and recommend alternative channels, personal banking solutions, and investment advice.
• Complete customer transaction needs seamlessly and review customer profiles to identify opportunities and address everyday banking and credit card needs.
• Contribute to branch business results and the customer experience.
• Support branch operations, including inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into needs-based customer conversations.
• Organize work information to ensure accuracy and completeness, and seek creative ways to make customer experiences personal and improve the overall experience.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, and applicable policies and laws.
• Analyze issues, determine next steps, and escalate as required.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed