Associate Banker

Bank of Montreal•HB Centennial, CO

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and advising on financial solutions that are in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners to provide a positive customer experience, meet business objectives, and identify opportunities to grow customers’ relationships with BMO. The Associate Banker welcomes customers in the branch lobby, guides them toward relevant digital and self-service options, and conducts conversations about banking services, personal banking, investment advice, and credit card needs. The position handles customer transactions, supports branch operations, and contributes to business results and ongoing improvements in the customer experience. Work may take place at multiple branches or across channels according to market needs; the schedule may vary from week to week in days, hours, and shifts. This is a part-time role scheduled for 20 hours per week. The role follows risk and compliance policies, safeguards customer assets and privacy, reports suspicious activity that may relate to money laundering, and complies with applicable legal, regulatory, and ethical requirements. It involves completing varied tasks within established rules and limits, analyzing issues, and escalating matters when needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Passion for helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourcefulness and confidence in approaching customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and identify their needs to recommend suitable financial solutions.
Collaborate with branch colleagues and BMO partners to deliver a positive customer experience and achieve business objectives.
Identify referral opportunities to grow customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby, including explaining digital and self-service options.
Conduct customer conversations about banking services, personal banking, investment advice, and credit card needs.
Complete customer transactions accurately and seamlessly.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Support branch operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate relevant marketing promotions and programs into customer conversations to provide advice.
Organize work information to ensure accuracy and completeness and seek ways to improve the customer experience.
Maintain current knowledge of financial services, personal banking products, practices, trends, and the legal and regulatory environment.
Follow risk and compliance policies and processes to safeguard customer assets, protect privacy, and act in customers’ best interests.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Work at multiple branches or through different channels when required by market needs.