Associate Banker, 30 Hours, Houston, TX - Memorial Villages Branch (Bilingual Spanish and English Required)

JPMorganChase • Houston, TX

3d • Onsite

About The Position

As an Associate Banker within Chase, you will represent the brand and culture with hospitality, using banking solutions and financial technology alongside friendly, attentive service. You will contribute to branch success by delivering exceptional client experiences and building trusted relationships. You will share product knowledge and solutions to help clients achieve their financial goals. This position is for 30 hours at the Memorial Villages Branch in Houston, Texas, and requires fluency in Spanish and English.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
• Ability to communicate clearly and politely, understand and assist clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to collaborate with a team to deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Fluency in reading and speaking both Spanish and English.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients with attentive, friendly service; greet clients entering the branch and help them feel heard and cared for.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED