Associate Banker, 30 Hours, Houston, TX - Memorial Villages Branch (Bilingual Spanish and English Required)

JPMorgan Chase & Co. • Houston, TX

8h • Onsite

About The Position

As an Associate Banker at Chase, represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create exceptional client experiences. Build trusted client relationships, share product knowledge and solutions, and help clients work toward their financial goals. The position is for 30 hours at the Memorial Villages branch in Houston, Texas, and requires fluency in spoken and written Spanish and English.

The role includes lobby service, account servicing and new account opening, helping clients use digital and self-service banking tools, and performing branch operations. Work must comply with bank policies, procedures, and applicable regulatory and banking requirements.

Requirements

• Provide attentive, friendly service and create a welcoming environment that puts clients first.
• Build trusted relationships and demonstrate genuine care and concern in client interactions.
• Communicate clearly and politely to understand and anticipate client needs.
• Resolve client issues quickly and accurately with attention to detail.
• Collaborate with a team to deliver seamless, sincere service.
• Quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Fluency in reading and speaking both Spanish and English.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming environment; use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions; partner with branch team members to support clients’ financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

Benefits

• Competitive total rewards package, including base salary; eligible roles may receive commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching. Additional benefits and programs may be available based on eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED